This is my message to Pizza Express, who are experiencing debts at the moment. Please don’t close. You are one of the few places I know I can just turn up at and feel safe about ordering a meal that is completely freefrom my allergens.
To find out more about what’s happening with Pizza Express and the debt they’re in, read Earning its crust, Pizza Express hires advisers over £1bn debt.
An Ode to Pizza Express
Please don’t go
What will I do?
Don’t say No
Cos I need you.
It’s the place
Where we go
Dinner or lunch
For safe food
And your staff
Are a friendly bunch
We just know
I can eat
And there is
Always a Pizza Express
Apologies for the quick poem, it was rushed, the main premise of my rambling was to get across that the staff and lovely and you can usually find a Pizza Express in most towns. That’s what inspired the poem. That’s why I love Pizza Express. The food’s OK, it’s not amazing but it’s tasty and I’ve never ever had a problem there or felt unsafe.
I go there with friends and family and it’s become a bit of birthday tradition to go with my Mum for lunch. I’m ashamed to say that we nearly always used vouchers but I think that’s part of the problem. There is always a Pizza Express offer or deal going and no one ever pays full price.
It’s not a great business model. But I know the financial mess you’re in is complicated. I just hope you can sort it out. Because I know that I, the allergy community and particularly those allergy mums will miss you if you go. Kids are always welcome with activity books to colour in and stickers to keep them occupied.
They are one of the first pizza establishments to offer gluten free pizzas and they really understood, introducing gluten free flour for dusting the surface, even when making normal dough pizzas. They also now offer vegan pizzas and were one of the earlier places to do this. But they haven’t really changed much in a long time.
My one criticism would be that I’ve never once had a positive response from your social media guys. If I complain someone will be on it, apologising and offering vouchers. But if I say thanks, share my lovely meal, thank you guys for keeping me safe over and over again, which I have done on twitter but mostly Instagram, I’ve not once ever had a like, a thank you or a comment. Now I don’t do it to receive thanks, I do it because I think other people with allergies might enjoy a meal there, and because I want you guys to still be there when I next go out for lunch.
So if you are struggling it might be because other companies do the social thing so much better. If you want raving fans who will come back time and time again, say thank you. Because recently more and more restaurants have been offering allergen menus and my friends and I have been venturing to other places such as Bella Italia, Nando’s and others.
I don’t want you guys to close but there are some really simple things that you could look at. I should want to go there without a voucher. I should feel that you value my custom. I feel sad about you guys struggling, especially since you were one of the first to start to cater for people with allergies, where I could order from the normal menu and feel included. But you need to move with the times. I honestly think it’s hardly changed in the whole time I’ve being going. Although I have enjoyed the puddings recently, instead of just sorbet…
We are all waiting and hoping someone can help you guys out.
Pizza’s crossed. Dough balls crossed. Someone please help Pizza Express.
One thing I can guarantee is that no one from Pizza Express will read this. No one will comment. No one from Pizza Express will acknowledge it when I share it on social media. Because they never do. And that friends, may hold the root of the problem.
Will you guys reading this be sad to lose Pizza Express? Or do you have another favourite allergen safe eatery? Let’s have a allergy free debate!